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AI Wiki

Audit, Instructions, and Creation of a Wiki Portal with an AI Assistant

  • Customer

    One of the leading companies in the automotive sector (NDA)

  • Project Goals
    • Improve the quality and consistency of IT system documentation
    • Centralize access to critical technical knowledge across teams
    • Optimize system performance and security
    • Simplify onboarding for new team members
  • Timeline

    3 months (2024)

  • Business Process Analysis

    The client approached us to conduct a full-scale audit of their existing IT system, which was used across key business processes. One of the core issues was the lack of complete, up-to-date technical documentation, which made it difficult to maintain, upgrade, or scale the platform.

    Our task was to:

    Perform an in-depth system analysis

    Identify vulnerabilities and problems

    Develop a full set of technical documentation and user instructions

    Implementation of AI Wiki portal as a centralized knowledge base

  • Key Challenges

    During the analysis, we uncovered several issues that impacted operational efficiency and knowledge sharing:

    • Fragmented Documentation
      System details were stored across scattered files or not documented at all.
    • Limited Support Visibility
      Without a single source of truth, technical staff struggled to maintain the system efficiently.
    • Scalability Bottlenecks
      The system lacked structured planning, which introduced performance risks during growth.
    • Difficult Onboarding
      New employees faced delays in accessing key information needed to perform their roles.
    • Lack of User Instructions
      Administrators and end-users lacked proper guidance for using or managing the system.

  • Implementation
    Phases

    1

    IT System Audit

    • Source code review to identify technical debt and redundancies
    • Architecture and database evaluation for structural weaknesses
    • Performance testing under load scenarios
    • Analysis of external service integrations and APIs
    2

    Technical Documentation Development

    • End-to-end system architecture descriptions
    • Full API documentation with specs, methods, parameters, and examples
    • Database schema modeling and optimization suggestions
    • Business logic documentation for internal workflows
    3

    Instructional Material Creation

    • User guides for typical platform operations
    • Admin documentation for configuration and system monitoring
    • Developer manuals to streamline ongoing maintenance and upgrades
    4

    Wiki Portal Implementation

    • Setup of a documentation platform (e.g., Wiki.js)
    • Structured layout with:
      • Home page for easy navigation
      • Technical section (architecture, APIs, databases)
      • User/admin instruction modules
      • Commenting/chat tools for feedback and collaboration
    • Role-based access control (developers, admins, managers)
    • Full-text search and content indexing
    • Training client staff on using and managing the platform
    5

    Optimization & System Recommendations

    • Identified performance bottlenecks in the architecture
    • Suggested database query improvements for speed
    • Security enhancement strategies
    • Recommendations for automating routine workflows
    6

    AI Assistant Integration

    • AI chatbot trained on technical documentation and system data
    • Instant answers to frequently asked questions
    • Natural language support for intuitive interactions
    • Automated content monitoring and version updates
    • Reduced pressure on tech support via smart self-service access

  • Business Process
    Analysis

    The client approached us to conduct a full-scale audit of their existing IT system, which was used across key business processes. One of the core issues was the lack of complete, up-to-date technical documentation, which made it difficult to maintain, upgrade, or scale the platform.

    Our task was to:

    Centralized Knowledge Base

    All corporate documentation is available in one structured, searchable platform

    Real-time updates and sync

    Content can be quickly edited and published across teams

    Advanced Navigation & Search

    Tags, categories, and intelligent indexing enable fast information access

    Version Control

    All changes are tracked, allowing teams to restore previous versions

    Flexible Access Rights

    Granular permission settings for read/edit roles based on user type

    Collaborative Docs

    Integrated discussion tools improve teamwork

  • Project Results

    Structured, Complete Documentation
    He client now has a full technical documentation package in a user-friendly format
    Simplified Maintenance & Support
    Internal teams can troubleshoot and update systems more efficiently
    System Performance Optimized
    Our recommendations improved data handling and platform stability
    Risk Reduction
    The audit identified vulnerabilities and allowed proactive resolution
    Faster Employee Onboarding
    The wiki portal dramatically reduced the time needed to onboard new staff
    Improved Documentation Workflow
    Teams can now edit, review, and collaborate on technical content with ease

    The combination of a detailed IT system audit, structured technical documentation, and an AI-powered wiki portal significantly improved the client’s internal operations. Their teams now have reliable access to critical knowledge, while the business has a clear roadmap for further digital transformation and scalable system growth.

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